So we’ve made it across into a new year! And God is Good! Sure some hiccups already, but such is how things go, fresh year, fresh hiccups! But working to change that up some!
Addressing Support & Uptime
Outages happen – I can say that till I’m blue in the face and most customers are understanding, but some are not – wait, not being negative – but stressing a fact, some folks use FlockHosting for their businesses, so uptime is key! Even 15 minutes of outage, could mean a lost sale, and I completely understand that.
So the plan? A few things:
- Better DNS Setup – What this means is the system that directs your visitors/customers to your website is hosted currently across 4 servers, I am stepping that up to 13 servers across the US/UK (more coming soon) but this means if my 4 servers of DNS goes down, other step in, or if my 4 are under an attack, the others jump in – should provide more uptime to folks.
- Outage Monitoring – Now I have access to a remote monitoring system called Pingdom, it monitors all the servers I manage for customers, but I have put together the core of the FlockHosting/Thrust Networks family of servers to a public testing page [Visit it Now] – I encourage you to bookmark this, I am too going to be updating the Network Status [Visit it Now] with updates and real-time status of server monitoring – this is coming soon but bookmark the page for future reference.
- Support– This commitment hasn’t changed, and I plan to only continue to make it better and better, if you need help, Live Chat on Flockhosting.com (if you don’t see it try turning off AdBlock on FlockHosting.com), IM Support via Google Talk, Trouble Ticket or Community Forums – all of which I continue to monitor and work thru, just stop on by even if its to ask “How do I do this?” with something on your website, I am here to help!
But more and more is coming, and I want to ensure customers I don’t take outages lightly either – when outages occur I work with datacenters where I have servers to ensure things get taken care of not just “We rebooted it Mr. Brown all better!” I get detailed in some cases explanations of BGP & OSPF sessions – while those two terms may mean much to some of you, thats why you have me! I’m here to make sure these sorts of issues get sorted and things are back on the up and up! Not swept under the carpet.
First Round of Upgrades!
I am working on a big audit right now and as one guy that can take some time across a number of servers and accounts, BUT I have begun looking at customer sites & billing to start issuing Good Steward Upgrades! (Learn More Here!) – but hoping to get in there and find some sites who have been doing great and give them a little more room to breathe! This time around focusing on some additional storage primarily, but too if folks are in need of some other resources by my exam, never fear you’ll get a little something extra!
So if you find you have some outdated scripts and need help, just open a ticket, IM, email, or live chat and let’s work to make sure your using your site and resources and keeping things safe!
More to come….
It’s a brand new year, and things are still brewing, even building up some plans for the yearly Customer Appreciation! As always my door is always open, toss me an email, add a comment, FlockHosting has been called a “small company” before but while I may not be a mega company or have 3000 staffers on hand, I am committed to helping customers not matter the size, even if your a Church Hosting customer for free, here to help from the moving in, getting online, to growing when your needs go to that “Next Level!” just ask!
Happy New Year All!