FlockHosting Blog

Performance Issues

Good morning. It has been a long 24 hours trying to sort through some performance issues seeing hit largely on Lilly, other servers have varying degrees of the issues but it’s not what I aim for when I offer to host – it’s not “Oh well you are only paying $5/$10… You want performance you pay for it!” not a bait-and-switch company until you outgrow truly the limitations of Shared Hosting, it should be snappy and happy. Yesterday, it was not.

I have been monitoring increased load across all servers, and it seems something was updated and it’s not playing nice. I’ve been working to help customers with performance issues today, and some are improved, some are not, but working on the issues with software that was updated to see if we can nail it down, but this isn’t a “quick” thing to fix. I’ve stopped all but critical updates on all other servers for the short-term to avoid any other boxes getting to this level of performance loss.

Now for some of you – this REALLY isn’t good. You run a business, you are publishing, you need a quick, responsive website which doesn’t take over 60 seconds to load – and I’m not diminishing anyone else, but some of you have told me:

No Big deal, praying it gets fixed quick, don’t forget to sleep!

That’s who I’m mentioning here – but to all of you who are waiting for improvement, Moses is here to lead you to the promise land! Fresh hardware in a slightly different configuration which should help lighten the load on not just Lilly but Grace as well – and I’ll continue to monitor, and work with software vendors and hardware vendors to find a more long-term fix that holds as we tried several fixes that seemed to work, but even under slight load, things went sideways.

So if you are feeling the pain of lag and then some on your current account on Lilly or Grace, then Moses will be a live option in the morning, currently provisioning software, and making it ready to bring over some websites out of the wilderness! Those of you who already have a ticket I’ll be reaching out to as soon as the server is up with the option to move, if you don’t have a ticket open and need/want to move please do so! Easiest is using FlockHosting nameservers, I can do all the work, but if you manage your own DNS, I’ll provide the fresh IP of Moses via the ticket!

I do apologize for the issues and the time it has taken to get to here, but datacenter guys were helping, software vendors were reviewing, I didn’t want to have to move folks again if it could be avoided, but sadly looks like that’s where we stand. More updates on this post and social in the AM once I manage to get some sleep under my belt.

FlockUpdate for June 2018

Show Notes

  • The missing April Episode.
  • Podcast version? Would it work for you? Leave a note on what service & method you use to listen!
  • Mid-Year Check In – Visit https://secure.flockhosting.com – Make sure everything is up to date.
  • Billing System to begin suspensions for lack of payment.
  • Backup Check In – The backup system has been tuned up and running smoothly! More backup redundancy coming soon!
  • MX Guard Dog – Need a great spam filtering option? It is free. Please let me know if you’d like a free account on our package, if not you can always sign up at http://mxguarddog.com and manage it all yourself.
  • Promo Gear Updates – While I have some basic materials for giveaways and such – I don’t have anything geared towards talks, looking at making some goodies for you guys! What do you need/want and let me know if you do intend to do a talk so I can let you know when goodies are ready!
  • Website Building Course – In the works still bear with me, hoping to start production this week but there are a lot of things on the docket this week so might not be a reality.
  • Wanting Slack? You can sign-up here: https://chat.flockhosting.net/
  • Like Forums? http://discuss.flockhosting.com
  • Vacation! While I don’t get to take a non-working vacation I do have a few more mini family trips this summer so please bear with me as I work to relax! 😀
  • Health Update – Working to eliminate stress and trying to keep sugars in normal range.

Need anything else? Visit the Communicate Page!

Server Migrations Friday

While I’d hoped to have had this out earlier yesterday, I missed it by a mere 2 hours! So here’s the information like last week:


This Friday, March 17th starting at 10:00 PM Pacific. The servers being migrated are:

  • Church (New IP: 67.205.161.18)
  • Lilly (New IP: 23.111.146.77)

This means you’ll need to do some DNS changes if you manage your own DNS the new IP’s are listed above. If you use FlockHosting, these changes will be made as sites transfer, all sites will be on a 5 minute TTL which means every 5 minutes the DNS checks for new DNS, this will return to normal after the migration is complete.

I’ve done a test migration of Church, comes in at around 2+ hours to move all data. Lilly comes in around the same but that’s BEST case, may take longer (could take less!) – but sites should be moved quickly as possible.

Now if your MySQL databases aren’t working you’ll want to reset the password on the new server to do this, you’ll need to:

  1. Login to cPanel
  2. Select MySQL Databases
  3. Scroll to the bottom and find the user attached to your site, click “Change Password.”
  4. Copy and Paste your current password into place and change the password.

This will reset the password to the new secure format + keep you from having to edit wp-config files. However, if you are unsure how to do this, and hit this issue, I’ll be on hand Saturday to assist.

This move should be relatively painless, quick cut-over, all SSD storage now, should give things a bit more pep in their step! This will happen a week from Friday, and then I’ll post the migration IP’s and such then too.

If you have ANY questions before the move, please let me know. If you are unsure how to make these changes on your own self-hosted DNS, please get me a login before, and I can help make the changes. If you have custom DNS in place, in the past the migration process sometimes resets things like MX records, I will have a backup of FH1/FH2, so if you need zone files restored, please let me know.

That’s it! If I have a common set of questions, I’ll make a post of some common ones, if not – prayers are appreciated!

Update:

Unsure about your server name? Two options:

  1. Login to cPanel and then look at the URL bar in your browser, it should have adjusted to the hostname if it reads fellowship or grace – you’re moving this week!
  2. Login to https://secure.flockhosting.com – from there view ALL products, and it will list the Server: next to each product you host with FlockHosting.

Hope this helps!

Why Migrations?

I’ve gotten the question a few times:

“Why are we migrating again? Didn’t we just do this last year?”

Yes, we did. So why again? Let me explain.

The Reasons

Most of the time servers just “work” but as of late some performance issues, security patches, software upgrades, and customer complaints have led to this new migration.

A year ago we made the big jump not because I wanted to, but because of the power issues we were having with a data center the move was not desired but required. My priority to customers outweighs my need for sleep, funds, and I have a commitment to ensure things run smoothly.

Now things as of late have been mixed, network issues, blacklists, etc. but these come and go, however, a year ago the plan was to make a big move to new hardware with SSD’s. Having everything on the newest CloudLinux/CentOS so we’d have longer lifespans on software and updates – but when you can’t even keep the lights on, and some clients leave? You move.

Why this time?

Honestly? It is time. We jumped from the old configuration to the same exact thing, just different location to get out of a datacenter who couldn’t keep the lights on, we moved to fresh hardware, but the configuration stayed the same.

This time I have planned this out for over 6 months. I’ve toyed with various methods, trying out the new features of cPanel, Cloudlinux, and I have reviewed the hardware out there ensuring that in all 4 servers moving, things will run smoothly, high performance, and have room to expand if needed without having to do another huge migration anytime soon.

Servers Are Closed.

Now, this is some news I didn’t share in the FlockUpdate, but I’ll touch on it here. Grace, Lilly, Church and Fellowship after the migrations are closed. No more accounts will be added to them.  I have 3 new servers coming in after next week’s migration, Church Hosting (Sanctuary), WordPress Hosting (Press) and Standard Hosting (Ezra) – these should go online within 2-3 days of the migrations being done and will start accepting customers right away!

Yes, 3 server types! Here’s what each has different:

  • Church Hosting – Larger Storage to store church email & files.
  • WordPress Hosting – Optimized for WordPress only, no other website types.
  • Standard Hosting – The classic does it all platform.

So things should grow nicely into these new servers. I am definitely looking forward to WordPress hosting, going to open it up for more testing after migrations so stay tuned for how you can test it out!

There you have it! The reasons, the plan, I actually wanted to type this out because if I talked about it all in the FlockUpdate, we’d all still be watching it as it’d be hours long! 🙂 If you have any questions about migrations or input what-so-ever, post a comment or get in touch with me!

 

 

FlockUpdate for February 2017

Show Notes