FlockHosting Blog

FlockUpdate for September 2018 (Quarterly)

 

Show Notes:

  • Unblock IP Feature
  • Hardware/Software Updates
    • Backup System Upgrades
    • Software Enhancements (NodeJS/Python Selector)
    • Fresh Network & Hardware
      • Migration of Current Servers -> New Hardware (Schedule coming soon!)
    • Monitoring/Alerting
    • Church Hosting Status
      • Migration of Church to New Hardware (Schedule coming soon!)
  • BIG Audit
    • Billing Audit
    • Services Audit
  • Thanks for watching!

 

Welcome to 2012! (Sorry, still no jetpacks!)

So we’ve made it across into a new year! And God is Good! Sure some hiccups already, but such is how things go, fresh year, fresh hiccups! But working to change that up some!

 

Addressing Support & Uptime

Outages happen – I can say that till I’m blue in the face and most customers are understanding, but some are not – wait, not being negative – but stressing a fact, some folks use FlockHosting for their businesses, so uptime is key! Even 15 minutes of outage, could mean a lost sale, and I completely understand that.

So the plan? A few things:

  • Better DNS Setup – What this means is the system that directs your visitors/customers to your website is hosted currently across 4 servers, I am stepping that up to 13 servers across the US/UK (more coming soon) but this means if my 4 servers of DNS goes down, other step in, or if my 4 are under an attack, the others jump in – should provide more uptime to folks.
  • Outage Monitoring – Now I have access to a remote monitoring system called Pingdom, it monitors all the servers I manage for customers, but I have put together the core of the FlockHosting/Thrust Networks family of servers to a public testing page [Visit it Now] – I encourage you to bookmark this, I am too going to be updating the Network Status [Visit it Now] with updates and real-time status of server monitoring – this is coming soon but bookmark the page for future reference.
  • SupportThis commitment hasn’t changed, and I plan to only continue to make it better and better, if you need help, Live Chat on Flockhosting.com (if you don’t see it try turning off AdBlock on FlockHosting.com), IM Support via Google Talk, Trouble Ticket or Community Forums – all of which I continue to monitor and work thru, just stop on by even if its to ask “How do I do this?” with something on your website, I am here to help!

But more and more is coming, and I want to ensure customers I don’t take outages lightly either – when outages occur I work with datacenters where I have servers to ensure things get taken care of not just “We rebooted it Mr. Brown all better!” I get detailed in some cases explanations of BGP & OSPF sessions – while those two terms may mean much to some of you, thats why you have me! I’m here to make sure these sorts of issues get sorted and things are back on the up and up! Not swept under the carpet.

 

First Round of Upgrades!

Good Stewards!I am working on a big audit right now and as one guy that can take some time across a number of servers and accounts, BUT I have begun looking at customer sites & billing to start issuing Good Steward Upgrades! (Learn More Here!) – but hoping to get in there and find some sites who have been doing great and give them a little more room to breathe! This time around focusing on some additional storage primarily, but too if folks are in need of some other resources by my exam, never fear you’ll get a little something extra!

So if you find you have some outdated scripts and need help, just open a ticket, IM, email, or live chat and let’s work to make sure your using your site and resources and keeping things safe!

 

More to come….

It’s a brand new year, and things are still brewing, even building up some plans for the yearly Customer Appreciation! As always my door is always open, toss me an email, add a comment, FlockHosting has been called a “small company” before but while I may not be a mega company or have 3000 staffers on hand, I am committed to helping customers not matter the size, even if your a Church Hosting customer for free, here to help from the moving in, getting online, to growing when your needs go to that “Next Level!” just ask!

Happy New Year All!

The Next Big Thing!

This past month I announced the creation of Free Hosting for Churches – which I’ve gotten some amazing feedback on! I really do look forward to what God is going to use this for, and I hope to see churches blessed and big budgets for websites be put into other areas, food ministry, youth programs, you name it! Money saved from that put to good use within the church!

FlockHosting hosts more than churches! There are hundreds of sites which are personal, blogs, photos, bands, businesses, etc. what about them? Well things are changing there too! Simplifying plans, giving clearer “Upgrade” options as well as The Good Steward’s  Program based upon the idea of Matthew 25:14-30 [read it!]. This will be given to all customers, doesn’t matter if you’ve been with FH for 1 hour or 9 years your now enrolled.

The Good Steward Program

Good Stewards ProgramIn the years I have done hosting I’ve seen all sorts of uses for hosting, one customer was nightly backing up his home computer to his space, and suddenly wondered “Why can’t I get email?” he’d used up every ounce of space and his bandwidth was getting eaten up too – so his website suffered – well with this program I am looking to end this type of use, sure sure you paid for your storage you can do backups if you choose — however — were looking to go along with the parable and like verse 21 says:

“You have been faithful with a few things; I will put you in charge of many things”

For customers who don’t abuse their resources, keep a good handle on email accounts, and don’t have a large store of personal files – and don’t abuse the resources given, I’m going to add more resources to your account on a regular basis – your plan will be tweaked and a “GS” will be added on the cPanel side of things, this GS will allow your accounts to be upgraded on a regular basis easily, now this isn’t a set amount but it’ll be something that will be a blessing!

New Plans

So of course FlockHosting has always tried to be affordable, and offer the most bang for your buck, there are big hosts out there who offer the big plate of “UNLIMITED!” but as some of you are refugee of those so called Unlimited Hosters, you know how that can come back to bite you in the end – but today I’m simplifying our plans into two price points – for Personal: $5, for Business: $10 and that’s a standard monthly rate, as always some discounts will be applied should you go for 6,12,24,48 months – but we’ll get to those when the plans go live 🙂

So what’s new? What’s different? What’s the deal? Well for starters how about Unlimited Databases? Unlimited Domains? The new plan offers 1GB of storage as a standard for the personal, and 2GB for the business side, but with that storage you can use it as much as you have space to spare, but using it to the max would opt you out of the Good Steward Program, BUT some folks may need the storage – but the end goal in the new accounts is use it for what you’ve paid for, if you want to run 3 sites, you can – no extra charge, but there will be some notes about the security/safety of doing so – not to discourage it, but to educate folks in the security of sharing a single space.

These plans get rid of the levels, no more “SMALL MEDIUM LARGE” like FlockHosting has always had, plans tend to be more than folks need, so to that end I’m announcing simple upgrade options or “Packs” and these are mainly for folks with active websites who need MORE MORE MORE! The rates are simple for both business & personal:

  • $2.5/m for 2.5GB additional Bandwidth
  • $2.50/m per 2.5GB Additional Storage
  • $12/yr for IP Address (Business Accounts Only)
  • $50/yr for SSL Certificates (Business Accounts Only)

So there is the bulk of it, all accounts come with a standard 20GB of bandwidth each month, and still aside from the Good Steward Program, I will always be offering Good Faith upgrades on the fly for accounts who have maybe just a monthly spike in traffic, or need a little more storage to clean up your email/files – I’m always going to offer that, but hopefully as it has not been yet, that won’t be abused.

What about Me? I’ve been here for ages!

And many of you have! Some have been with FlockHosting all 9 years! And your not going to be left out! I am creating a special “Loyalty” group within the billing software, what does this do? How does it benefit me?! Well I want to reward those who have been with FlockHosting for over 5 years, and that reward? 10% savings on services – why? Because you’ve all helped FlockHosting become what it is today, consider the savings an on-going “Thanks!”

Now for those saying “But I’ve only been here less than 5!” well in 6 months you and all standing customers will be able to migrate to the new packages! Why not instantly? Well honestly budget reasons 🙂 If all customers shifted from $15/m to $5/m my budget will not have time to re-cooperate! As much as I want to bless everyone across the board instantly, I can’t afford to, just like many folks who host here have very tight budgets at the moment, as do I! But still you do get the benefit of the Good Steward Program, and for a good portion of customers still the benefits of Customer Appreciation Month from last year! So really you may have MORE right now than these plans, and to switch may cost you more, so if your unsure, check with me!

Why The Big Push?

A lot of changes have been announced and are coming this month! Why? For 9 years now FlockHosting has been a source of income for me, that has truly been a blessing to me, but it’s never been a “Money Maker” if you will, but this year I am pushing it forward, some would say it’s silly to lower prices, and give away hosting, but God’s laid it upon my heart and I’m going to do it, BIG leap of faith here and I know God has my back! But this year is a building year and then some, going to get business cards, t-shirts, really ask for your help to promote and spread the word as well!

I want to see FlockHosting grow and flourish, and really be able to grow and meet the needs of Churches, Individuals, and Businesses – and as I am leaning into a serious relationship, there is also the desire for the needs of a family, no longer just thinking like a bachelor who can live on Ramen noodles 😉

So I hope that as these changes come about, #1 they are a blessing to you, or maybe someone you know who needs some great hosting at a great price! And #2 that you’ll be as excited and truly help share these changes with local churches, friends, family and help continue to grow FlockHosting into a great ministry first and foremost, but secondly provide also for me and my family.

Looking forward to the Journey and really hoping for all the support and continued business from all of you as this journey begins! Looking to launch both New Packages & Free Church Hosting by end of June! So stay tuned – more is on the way, a big push to finish up the initial release of the Wiki, so some more great resources including how-to’s for the new church hosting, media hosting options, and cloud/dedicated server options! Lots coming stay tuned!