FlockHosting Blog

Church Hosting Expansion!

The time has come… the server is to the brim! It’s time for another Church Hosting Server!

free-churchIn 2011 Church Hosting started and to be honest, it’s been a bit of a climb! Some folks even to this day think there is some catch, some “gotcha!” waiting for them in the wings, and yet those who’ve signed up (now over 40 churches!) are seeing the blessings of Church Hosting! No overages, just church hosting and support for their websites!

Where are we going from here? Bigger and Better! I still have been researching the idea of mass-storage for sermons, some churches are growing their audio archives, and still my desire for Video looms in the sidelines, I want it to be done right, and that’ll come with the launch of Crowd Funding, it will help really launch Church Hosting into a true Version 2.0!

For now Koinonia is FULL!  We have some very active churches right now and I don’t want to try to put my usual max on the server – this way all churches get the perfect use and room for growth long-term! So folks on Koinonia, your safe! Nothing’s going to change anytime soon (unless you get insanely popular, in which case you’ll move to the new server!) and I’m going to actually improve upon Koinonia with some more resources by the end of March which should give that some more wiggle room in case current users need more resources!

The new server (Named Fellowship) is being provisioned right now in which case should be online by by day’s end at the latest Friday if some software licenses are delayed, but hopefully sooner as for now if any new Church Hosting orders come in they will be placed on hold until the new server is stable – additional software licenses will roll in as they come, so advanced anti-spam may be slightly delayed a day or two.

So THANK YOU! Thank each and every one of you for spreading the word about Church Hosting! It’s exciting to see what it’s doing! The Church Hosting part of FlockHosting will be tuned up over the next few months so stay tuned for great things coming!

FlockUpdate for December 2013

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Show Notes

  • Final Update of 2013!
  • New Show Format – Audio vs Video (Podcast Functionality soon!)
  • Year of Growth
    • Church Hosting Growth
      • Send in Feedback! Your review is appreciated!
      • Fundraising/Crowdfunding in 2014!
    • Normal Hosting Growth!
      • New servers packages!
      • Backend software changes in first quarter!
  • 2014 ahead! Keep in touch, Keep FlockHosting in your prayers!
  • Quarterly Update going out tomorrow!

Happy New Year! Welcome to 2014!

FlockUpdate for August 2013

(Can’t YouTube? How about Vimeo?)

 

Show Notes:

  • Getting Married!
  • Relocating to new location!
  • October Customer Appreciation Month Coming Up!
  • FlockHosting.com Upgrades/Updates
  • Trouble Ticket Category “General Help”
  • Prayer for Daisy and Me!
  • My New Nephew!
  • Communicate Page
  • Mushy Moment
  • Continued Patience!
  • Business Cards Request Form (40 packets will be available)

Updating Support

When FlockHosting started 9 years ago, support was easy to manage and handle thru Instant Message — Some customers from those early days still occasionally chat with me on AOL Instant Messenger, however things grew and got busy, and having a direct line sometimes slowed things down vs. helped as it was my personal IM account so even being online in the evenings meant I was on-call.

Well as of this morning as the new website came online I’ve brought back Chat, you may have noticed something on the main page, here on the blog, and even in the customer zone using SSL! A little bar that looks like this:

I am excited to bring this functionality BACK to customers for ease of support, REAL TIME help, simply click it and your off and running!

Why Bring it Back?

FlockHosting has gone thru a lot of changes over the years, from the look of the website to the tech powering the servers – and as things are moving forward and changes are happening I wanted people to really have an easier connection to getting ahold of me, and the option too as the company expands and grows (as I am praying it will!) – I need a set of tools to empower employees to serve you!

Plus as FlockHosting does not offer telephone support, this is an alternative that’s protected by SSL in the Customer Zone, so chats are secure, and for the simple Q&A here and there, it’s easy to use and on-demand!

What it’s Not…

End of the day, Support Issues may be better served thru Trouble Tickets, if something is detailed and your REALLY having a hard time with something laying it out in a ticket is quicker than a live chat about it – same with some billing issues – Tickets allow for more data to be collected/reviewed and resolve quickly.

What it is…

Great for questions, help on a problem your currently diagnosing, quick pre-sales questions, order/account management errors that may crop up, in the end a ticket may need to be made, but if you have a question and you’re hoping for a more “INSTANT” answer, this will work just fine.

Talking out an idea too is welcome here! If you have questions or an idea you’d like to really work out either a new website, your current website or a “What if” website, my 15 years in this industry as well as colleagues I have at my disposal who fill in the gap where I am not too savvy – are at your disposal, I want to see your website succeed and do well! Be it your blog, community, gallery, event… You name it. I am here to help!

Times of Operation

My goal is to keep this schedule best I can:

  • Monday thru Friday 9AM till 5PM
  • Saturday – 10AM till 2PM
  • Sunday – Closed

All these times are Pacific and they are not the only times, if you have been a customer here and interacted with me in tickets/email/etc. you know I don’t always keep “standard” hours as far as times of the day I’m awake, so if my evening is mellow and I’m working on some servers, you may see me on anywhere from 5PM->3AM easily – don’t hesitate to contact me!

When is it okay to chat?

Anytime. I can’t repeat this enough to customers:

I am a resource, I want to be a help!

You may already have a “Webmaster” or company that has designed and deployed your website – Excellent! They are a great member of the team of support you have for your website, but add my name (Chuck Brown) to that list, if you have a “What if…” or “Can I….” type situation, and your designer/webmaster isn’t sure – Simply fire up chat.

FlockHosting is not some cold-calculated business for me, chatting DOES NOT start a meter running calculating a cost for help, my help to my customers and visitors looking at FlockHosting is 100% free – I truly hope and pray you can use the information in my brain as a blessing to you and your website!

I hope you give chat a try if you have a question – the website will continue to get some extra makeovers here soon, more resources, more support documents, some extra support guides & videos! So stay tuned for even more!

Server Move Fun!

Well the primary server which FlockHosting.com lives on was moved – you may or may not of noticed, downtime was really nothing as the site stayed live on both servers – however you may note the Customer Zone is still down, and that’s probably the old copy – once the “Maintenance” notice goes away your live on the new server. I am still double checking everything and making sure were good to go, but the move looks smooth and clean, and work on the wiki and new site will continue this week.

Thanks for the patience the last few months as things continue to revamp here and there, the Wiki is already laying out good – hope to unviel it before the first of the year if not target date for new website, and support wiki is Jan. 25th… and oh yes – fun things happening on that day (or so I hope!)

Have a Blessed Weekend! And stay tuned for more news!