FlockHosting Blog

FlockUpdate for August 2013

(Can’t YouTube? How about Vimeo?)

 

Show Notes:

  • Getting Married!
  • Relocating to new location!
  • October Customer Appreciation Month Coming Up!
  • FlockHosting.com Upgrades/Updates
  • Trouble Ticket Category “General Help”
  • Prayer for Daisy and Me!
  • My New Nephew!
  • Communicate Page
  • Mushy Moment
  • Continued Patience!
  • Business Cards Request Form (40 packets will be available)

Updating Support

When FlockHosting started 9 years ago, support was easy to manage and handle thru Instant Message — Some customers from those early days still occasionally chat with me on AOL Instant Messenger, however things grew and got busy, and having a direct line sometimes slowed things down vs. helped as it was my personal IM account so even being online in the evenings meant I was on-call.

Well as of this morning as the new website came online I’ve brought back Chat, you may have noticed something on the main page, here on the blog, and even in the customer zone using SSL! A little bar that looks like this:

I am excited to bring this functionality BACK to customers for ease of support, REAL TIME help, simply click it and your off and running!

Why Bring it Back?

FlockHosting has gone thru a lot of changes over the years, from the look of the website to the tech powering the servers – and as things are moving forward and changes are happening I wanted people to really have an easier connection to getting ahold of me, and the option too as the company expands and grows (as I am praying it will!) – I need a set of tools to empower employees to serve you!

Plus as FlockHosting does not offer telephone support, this is an alternative that’s protected by SSL in the Customer Zone, so chats are secure, and for the simple Q&A here and there, it’s easy to use and on-demand!

What it’s Not…

End of the day, Support Issues may be better served thru Trouble Tickets, if something is detailed and your REALLY having a hard time with something laying it out in a ticket is quicker than a live chat about it – same with some billing issues – Tickets allow for more data to be collected/reviewed and resolve quickly.

What it is…

Great for questions, help on a problem your currently diagnosing, quick pre-sales questions, order/account management errors that may crop up, in the end a ticket may need to be made, but if you have a question and you’re hoping for a more “INSTANT” answer, this will work just fine.

Talking out an idea too is welcome here! If you have questions or an idea you’d like to really work out either a new website, your current website or a “What if” website, my 15 years in this industry as well as colleagues I have at my disposal who fill in the gap where I am not too savvy – are at your disposal, I want to see your website succeed and do well! Be it your blog, community, gallery, event… You name it. I am here to help!

Times of Operation

My goal is to keep this schedule best I can:

  • Monday thru Friday 9AM till 5PM
  • Saturday – 10AM till 2PM
  • Sunday – Closed

All these times are Pacific and they are not the only times, if you have been a customer here and interacted with me in tickets/email/etc. you know I don’t always keep “standard” hours as far as times of the day I’m awake, so if my evening is mellow and I’m working on some servers, you may see me on anywhere from 5PM->3AM easily – don’t hesitate to contact me!

When is it okay to chat?

Anytime. I can’t repeat this enough to customers:

I am a resource, I want to be a help!

You may already have a “Webmaster” or company that has designed and deployed your website – Excellent! They are a great member of the team of support you have for your website, but add my name (Chuck Brown) to that list, if you have a “What if…” or “Can I….” type situation, and your designer/webmaster isn’t sure – Simply fire up chat.

FlockHosting is not some cold-calculated business for me, chatting DOES NOT start a meter running calculating a cost for help, my help to my customers and visitors looking at FlockHosting is 100% free – I truly hope and pray you can use the information in my brain as a blessing to you and your website!

I hope you give chat a try if you have a question – the website will continue to get some extra makeovers here soon, more resources, more support documents, some extra support guides & videos! So stay tuned for even more!

Server Move Fun!

Well the primary server which FlockHosting.com lives on was moved – you may or may not of noticed, downtime was really nothing as the site stayed live on both servers – however you may note the Customer Zone is still down, and that’s probably the old copy – once the “Maintenance” notice goes away your live on the new server. I am still double checking everything and making sure were good to go, but the move looks smooth and clean, and work on the wiki and new site will continue this week.

Thanks for the patience the last few months as things continue to revamp here and there, the Wiki is already laying out good – hope to unviel it before the first of the year if not target date for new website, and support wiki is Jan. 25th… and oh yes – fun things happening on that day (or so I hope!)

Have a Blessed Weekend! And stay tuned for more news!

Customer Appreciation Month: Week 3

Another week! Some excitement with things as some security items came up over the weekend, BUT all resolved, even deployed some new tech on Praise to help it stay up-to-date and fewer reboots, but that’s another post for another day 😉

First off this week’s MEGA Upgrade Winners are….

  1. Mike S.
  2. Mark B.

I’ll open a ticket with both of you this weekend to arrange a time, first week’s winners are moving in this weekend! Very excited to get Praise online with users!

This week’s customer highlight is Uta Milewski [website] – Uta has been around with FlockHosting for a good long while, but she’s used FlockHosting not only for herself but for her customers, church, friends, family, I think honestly a little bit of everything but she has been an amazing customer! When something has ever been wrong #1 I know she’s praying and #2 she’s spreading that information to her customers as well! Always a GREAT support to me!

Her work on websites is great, and she’s never been afraid to ask me a question about services be it FTP/cPanel/Email etc. she is not afraid to ask a question! She get’s the job done and makes some great looking websites! So hats off to Uta and for her week being the highlight there are not 1, but 2 give aways ON TOP of the weekly 2 MEGA upgrades. So here’s the break down of things this week:

  1. MEGA UPGRADE – To enter this week I wanted to make it clever/creative/fun – So it’s slogan week – If you were to give FlockHosting a slogan “Fastest Hosting in the MidWest” (okay probably a bad example, as I don’t know midwest speeds lol) but get creative, you can enter up to 5 slogans (so you have up to 5 chances to win) you can email, twitter, facebook, or comment them here, if you want to keep them private please use email (if you fear slogan theft!) 🙂 but spin a few ideas and send em my way!
  2. Give-Away #1 – This one is the “Freebie” it’ll be given to all customers – and since it has been the most requested option over the years – you get, dare I say it… More Storage. I have been working on increasing storage across the board, and so without any request you get an additional 250MB of storage to your accounts!
  3. Give-Away #2 – This one is free, but requires a request -For the first 25 people to request it, gets a set of 5 FlockHosting stickers to give away, PLUS each has a special discount code on them for new service! Great to spread to friends! (I realize its a tad “marketing”-ish, but stickers will be fun, if you’d like a set, there *might* be some other goodies sent too… hope you enjoy! To grab a set fill out this form, once 25 is hit, it will be held, but who knows, another batch may come to Twitter or FB here in a few weeks during Crazy October 😉 Stay tuned for a second chance!

To quote Steve Jobs “One last thing…” – a upgrade all around, namely software. FlockHosting has some exciting changes coming around, of which I am not going to unveil entirely, as some bits are still working out in security, so don’t want to say “EVERYONE GETS A _______ ADDED TO THEIR ACCOUNT!” then a week later find some big hole and shut it all down – but today everyone (and some may have already seen the icon) get access to a new system called Softaculous within cPanel – this is a auto-installer that will completely replace all others, some servers have just Fantastico, some others have Installatron (some have both), Softaculous has over 100+ scripts and applications which can help speed site deployment – be it WordPress, Durpal, Clipbucket, etc. etc. etc! Offered today to EVERY account free of charge, and just in case you’ve already used up all your databases, all current accounts also get 1 additional MySQL database added (ALL ACCOUNTS!) so enjoy it, try some apps, be sure to delete the ones you don’t use to keep your site safe!

So thanks for tuning in for another bit of Customer Appreciation Month!  I really do appreciate everyone and look forward to wrapping up next week! It may be the 1st of October, but it’ll lead into CRAZY OCTOBER! Stay tuned for more!

New Customer Portal, New Special

Earlier this evening the newsletter went out giving some details of the latest things happening here at FlockHosting, if you missed it, it’ll be posted after the break – but the two big things are the new Customer Portal & The upcoming Specials.

In 1 week (10/10/07) – new specials will be posted each day till the end of the month (excluding weekends) – the special is limited to the day, and each will be a one day deal, fear not current customers, each day will offer two specials of which you can take advantage of, one will be a optional upgrade for your current package, the other a new package for a new hosting project – so stick around, each day they will be posted here.

If you missed the newsletter click the link below and it will be displayed – stay tuned for more updates!

Read moreNew Customer Portal, New Special