FlockHosting Blog

Performance Issues

Good morning. It has been a long 24 hours trying to sort through some performance issues seeing hit largely on Lilly, other servers have varying degrees of the issues but it’s not what I aim for when I offer to host – it’s not “Oh well you are only paying $5/$10… You want performance you pay for it!” not a bait-and-switch company until you outgrow truly the limitations of Shared Hosting, it should be snappy and happy. Yesterday, it was not.

I have been monitoring increased load across all servers, and it seems something was updated and it’s not playing nice. I’ve been working to help customers with performance issues today, and some are improved, some are not, but working on the issues with software that was updated to see if we can nail it down, but this isn’t a “quick” thing to fix. I’ve stopped all but critical updates on all other servers for the short-term to avoid any other boxes getting to this level of performance loss.

Now for some of you – this REALLY isn’t good. You run a business, you are publishing, you need a quick, responsive website which doesn’t take over 60 seconds to load – and I’m not diminishing anyone else, but some of you have told me:

No Big deal, praying it gets fixed quick, don’t forget to sleep!

That’s who I’m mentioning here – but to all of you who are waiting for improvement, Moses is here to lead you to the promise land! Fresh hardware in a slightly different configuration which should help lighten the load on not just Lilly but Grace as well – and I’ll continue to monitor, and work with software vendors and hardware vendors to find a more long-term fix that holds as we tried several fixes that seemed to work, but even under slight load, things went sideways.

So if you are feeling the pain of lag and then some on your current account on Lilly or Grace, then Moses will be a live option in the morning, currently provisioning software, and making it ready to bring over some websites out of the wilderness! Those of you who already have a ticket I’ll be reaching out to as soon as the server is up with the option to move, if you don’t have a ticket open and need/want to move please do so! Easiest is using FlockHosting nameservers, I can do all the work, but if you manage your own DNS, I’ll provide the fresh IP of Moses via the ticket!

I do apologize for the issues and the time it has taken to get to here, but datacenter guys were helping, software vendors were reviewing, I didn’t want to have to move folks again if it could be avoided, but sadly looks like that’s where we stand. More updates on this post and social in the AM once I manage to get some sleep under my belt.