FlockHosting Blog

Fellowship Migration to Fellowship

While I’m still accepting transfers from Fellowship -> Matthew, I am moving forward with a migration of Fellowship -> Fellowship. Yes, the same name. I know. Confusing.

Matthew was deployed and took the load off, however, the attacks are continuing, and Church Hosting is continuing to grow so Matthew actually has brand-new churches online! So things are continuing to grow! But the last two days showed another range of attacks on the server hitting WordPress sites pretty hard, plus the usual crawlers coming to index for Google and Bing – so busy mornings took the server to the brink.

I hate having you guys losing access to mail and other resources you rely on day-to-day for Church Use! Prayer requests boards, email, a website with CRM data, etc. you guys do some amazing things with the hosting and I hate for it to be offline while you are in most cases starting your day! And not to mention I do like to sleep now and again¬†ūüėĄ

So to that end, Fellowship is going to be moving this ASAP. I’d love to just push a button and have everyone be done and moved, however, this move can potentially¬†break things for churches and create more problems, so the goal is very few problems.

What will happen that you might need to make changes on? IP Address – that’s it.

For most of you, you have bookmarked fellowship.flockhosting.com URL’s for Webmail, cPanel, and in your email configuration for IMAP/POP3/SMTP – so you have everything in place, but if you do manage your own DNS you will need to make a change of IP to keep your domain/email alive and functioning.

I’ve created a discussion thread if you want to ask questions in the migration and to track whats happening!¬† Right now I’m planning on the migration starting Monday Night (09/03/2018) but if you are worried about stability for this coming Sunday please open a ticket today¬†and let me know, we can move you to Matthew and give you greater stability so you’re not having issues on Sunday Morning!

Church Hosting Outage Update

It has certainly been quiet on here, but a post about an outage was not my plan for a first post back, and while I could have posted the FlockUpdate first, an explanation was due – So let’s get to it.

Thursday afternoon there was an outage which affected Church Hosting and a few other server customers. Immediately the DC was reached and they began a review of hardware and services to see what was going on, and they began researching the cause.

We had some radio silence from them as usually means they are working on a problem if they’ve found one, but it appears it was an issue that expanded to more customers in the data center than just FlockHosting assets.

Upon finally talking with a tech as things were wrapping up it seems the data center had an HVAC failure which began to endanger customer servers and they were required to shut things down to keep the heat down and resolve the issue as quickly as possible.

The crews did an amazing job, no data loss or issues.

The secondary outages were caused by many folks who’d been patiently waiting for your Church sites to come back up. The servers were blasted with activity which caused 2 additional web outages as to allow the servers to fully boot & get caught up a little, the web servers were halted briefly, this allowed email to start flooding in, server startup scripts to process boot up processes, and do so and not bring servers offline due to the sheer load of WordPress doing catch-ups like wp-cron running backup scripts at the same time to do backups which were to have been done during the outage.

DC has made repairs for now, but they may do additional maintenance in the coming weeks to ensure this doesn’t happen again so if there are any additional maintenance windows I will post that as soon as possible.

I do apologize for outage, I wish they could be avoided but thankfully God is Good and we don’t see these type that often if at all, so thank you guys for your prayers during the outage, kind words in tickets/live-chat – there are some things coming in July which will continue to expand Church Hosting so more good things are coming!

Network Spotty Update

Earlier today I posted across social media that some customers were experiencing outages, the data center identified this as being related to a network peer having massive issues, they were removed from the network and problems seemed to reduce.

A few customers have reported all clear while a new batch have reported some issues here and there, we have continued to investigate and it seems some of the DNS outages caused some hiccups on servers which have mostly cleared up – but if you are having any additional issues right now please take the following steps:

  • Reboot your computer.
  • Clear your browser cache.

These two elements seem to clear it up for most folks, if you still have issue after that please email me or open a ticket and provide your IP address so I can provide some more info to the network guys regarding these issues. If there are more updates I will be posting them here – come back occasionally if you want more updates.

The Outage… Oi!

Where to begin? Firs things first: All Services are now 100% online.

Where we stand:

Here’s where we are with things right now:

  • Chuck is Incredibly Tired (and a little bit hungry)

The outage has brought about some interesting things, though:

  • Increased followers on Twitter, Facebook and Google+
  • Huge increase to the trouble ticket list (largest ever in 10+ years!)
  • Clients were updating their details.

So one bad thing, three positive things. God’s got it all figured out.

Where we are going:

Outages are never fun, and you can plan and plan and plan some more. However, things like a data center wide power outage aren’t something planned for. The current provider has had problems with power in the past (back in 2014) but since has been stable.

Now I’m not a fan of just running when something goes wrong. I mean we serve God. He’s all about forgiveness and redemption! So forgive and forget right? Right. But that does not mean I will stay at the full capacity I have been.

Grace and Church are the two remaining stragglers, it’s been part of my plan for a while now to move them, and I’ve already got server hardware delivered. Biggest servers yet.

The Plan:

Migration. I’ll post more once I have a tad more rest under my belt. The long-term goal is to move Grace and Church sooner than later. Now with next to nothing in sleep for well over a week I need rest. So if I can wing some rest soon, I’ll work likely one or the other this weekend or next.

Apology:

I’ve been blessed with amazing customers. Go ahead, high five yourself from Me. While I do understand those customers who are frustrated¬†(you are no less awesome)¬†are upset because they are using hosting services and they are down, I appreciate all of you for sticking it out.

As always, I own up to this, as a one man show I could say “Oh the datacenter dropped the ball! Wasn’t me!” but let’s be honest. I chose this company. I placed your sites on these servers, they failed. That’s my bad. I chose to forgive and forget but I must build things back up and keep them stable.

I am going to do more, and do some contests with some prizes as well as my way of saying thanks – the cool thing is all active and current customers are entered! So hang tight, by FlockUpdate time in a few weeks I’ll have more on that and more about stabilizing everything.

Thank you all for sticking with me! Appreciate everyone’s support! Hopefully we’ll have all things cleared up very shortly!

Time to spruce up for fall!

work-n-manIt’s time to do some server work – going to be doing some adjustments & upgrades

  • FlockHosting Customer Zone (https://secure.flockhosting.com) – Migration
  • FlockHosting Knowledge Base (http://kb.flockhosting.com) – Migration
  • Solomon Server – Storage Upgrades

Why?

The migrations are long overdue, needing to get some new hardware powering these services properly – As for the storage upgrade, I was blessed by the datacenter with some free additional resources! So going to be applying these to Solomon!

 

When?

Today I will begin with the Knowledge Base, a pretty quick and easy transition, this will migrate the entire site over – no content will be added until the site has fully migrated, the server upgrades to Solomon should take about 15 minutes and should DOUBLE the storage on Solomon allowing for some more growth!

The Customer Zone will not migrate until Tuesday Night/Wednesday Morning, after the nightly run of maintenance the Billing & Support systems will be placed into maintenance mode, this will allow the data to be migrated to the new server without change.

 

What do I do?

Not much you need to do, if you find yourself in need of support simply check the communicate page (http://www.flockhosting.com/communicate) for ways to get in touch, email is likely your best bet, I’ll be monitoring Live Chat, Google Talk and Facebook if you need any help or support during this outage.

 

Wait… What?

Unsure? Have a question? Send me a note! Ask away, if you’re not sure what any of this means or if it applies to you please let me know! Happy to help!