FlockHosting Blog

Church Hosting Outage Update

It has certainly been quiet on here, but a post about an outage was not my plan for a first post back, and while I could have posted the FlockUpdate first, an explanation was due – So let’s get to it.

Thursday afternoon there was an outage which affected Church Hosting and a few other server customers. Immediately the DC was reached and they began a review of hardware and services to see what was going on, and they began researching the cause.

We had some radio silence from them as usually means they are working on a problem if they’ve found one, but it appears it was an issue that expanded to more customers in the data center than just FlockHosting assets.

Upon finally talking with a tech as things were wrapping up it seems the data center had an HVAC failure which began to endanger customer servers and they were required to shut things down to keep the heat down and resolve the issue as quickly as possible.

The crews did an amazing job, no data loss or issues.

The secondary outages were caused by many folks who’d been patiently waiting for your Church sites to come back up. The servers were blasted with activity which caused 2 additional web outages as to allow the servers to fully boot & get caught up a little, the web servers were halted briefly, this allowed email to start flooding in, server startup scripts to process boot up processes, and do so and not bring servers offline due to the sheer load of WordPress doing catch-ups like wp-cron running backup scripts at the same time to do backups which were to have been done during the outage.

DC has made repairs for now, but they may do additional maintenance in the coming weeks to ensure this doesn’t happen again so if there are any additional maintenance windows I will post that as soon as possible.

I do apologize for outage, I wish they could be avoided but thankfully God is Good and we don’t see these type that often if at all, so thank you guys for your prayers during the outage, kind words in tickets/live-chat – there are some things coming in July which will continue to expand Church Hosting so more good things are coming!

FlockUpdate for February 2018

Show Notes:

Migration is a Go!

So if you recently watched the recent FlockUpdate you’ll know that Church Hosting has a migration planned, I’d actually sent out a note to folks using Church Hosting about a week back, and tonight I sent out the news of the date – This Friday starting at 10 PM.

Turn around is quick, not going to be a huge deal, again this should go quickly, even right now syncing in the newest sign-ups for Church Hosting who’ve been cleared and setup! This is going to be flawless! I’ve run test after test, this is the 3rd sync only having to update 1GB last time! So hoping to keep it up to date so once I finish the last sync, I simply search and replace DNS references of the old IP’s and it’s done. 5 minutes later everyone will be online!

If you for some strange reason didn’t get a note about the move (Please check your spam or Update your email address on file!), but to save you the hassle of asking for a resending of the email, here are the IP’s:

New Church IP: 142.54.180.243 (Old IP: 67.205.161.18)
New Fellowship IP: 142.54.180.244 (Old IP: 138.68.47.120)

This is only needed if you are using your own DNS servers and not FlockHosting’s FH1/FH2.FLOCKHOSTING.COM nameservers – for most this should be nothing needed, but those of you who are making this switch before you go to bed on Friday and in the morning Saturday you’ll be on a new server.

Please also shut down email clients, browsers and restart your phone in the morning (If you are using Email) this should help completely eliminate caching issues.

If you have ANY questions please drop a line in LiveChat, Trouble Ticket, or Email me directly! Here to help!

FlockUpdate – Post Migration

Show Notes:

  • Servers Running Smoother Minor Issues:
    • MySQL Passwords [ Most Fixed ]
      • Find your configuration of your app, for WordPress it’s wp-config.php
      • View the file and copy the password.
      • Go into cPanel -> MySQL Databases -> Bottom where it displays users select change password – Paste.
      • View your site, if not fixed, please open a ticket for further assistance.
    • PHP Configuration [Minor Tweaks]
    • Softaculous Patched up  [ Up-To-Date]
  • PayPal *should* be fixed up – Latest tweak installed yesterday.
  • Billing/Support System Emails Should avoid Spambox!
  • Servers Locked Down Friday
  • FlockHosting.com Preview Next Week (Public Deadline, Holding myself accountable!)

 

 

Migration Updates (3/17/17 Migration)

Happy St. Patricks Day!

Here we go folks! Starting this week off with Church:

Church

  • Starting Migration (10:00 PM)
  • Homeward Stretch in Copy, Data Copy should be done by midnight (11:25 PM)
  • Getting closer, if you wish to update your DNS now please update any reference of: 50.2.187.106 to now become: 67.205.161.18 (11:30 PM)
  • Updating FlockHosting DNS Servers as we get closer. (11:32 PM)
  • All site data is migrated. Starting review & repair of SQL database passwords – slow and steady (12:03 AM)
  • Up through sites that start with F – Slow going, but homepages are working – going to start Lilly data transfer shortly (12:43 AM)
  • Currently at L’s – Hang in there folks! Doing what I can to speed this along! You are welcome to make this update yourself too. (1:10 AM)
  • P and Moving on – If I miss anything at all please open a ticket. (1:39 AM)
  • Z and done. Church has been reviewed. (2:33 AM)

This completes a very “Human” aka: Chuck testing, Chuck has been up for a few days, so please if you note anything off, please open a ticket, happy to help.

Lilly

  • Starting Data Migration (12:47 AM)
  • Data migration is around 62% – Wrapping up. (1:10 AM)
  • Update your DNS to reflect a change from: 50.2.191.170 to now become: 23.111.146.75 (1:40 AM)
  • Updating FlockHosting DNS Severs to new IP. (1:45 AM)
  • Reviewing sites for errors. (2:34 AM)
  • Wrapping up last few sites. (3:04 AM)

And that’s a wrap!

This has been a very exhausting processing – two weeks with low sleep – so while you may say “Oh I’ll not bug him”, please open a ticket if you find anything wrong. Things should be good, but if for some reason I’ve missed your site please let me know!

Hope you all have a blessed weekend!