FlockHosting Blog

Can’t Send Email?

Over the last 12 hours had a few tickets crop up of customers having problems sending email when using Verizon Internet Access – if your having problems on any of our servers sending mail you may need to make adjustments to your outbound SMTP server configuration enable SSL and change port 25/27 -> 587 – in most cases this has fixed the issue.

If your Email Client is still having issues or reporting a certificate error – change your outbound SMTP server name to the server name you are on so for one example if you login to cPanel and the URL will change it will provide you with the server name such as “faith.flockhosting.com” replace this as the server name for your outbound SMTP and it has a signed proper SSL certificate so this error will go away.

If you are still having problems please open a ticket and send me the error messages you have received.

Performance on Praise

The real test of a new server build is putting people on said server, and seeing how it ticks. For the most part very few issues! (PTL!) but some minor performance things have hit lately, and putting in some fixes here and there – few more tune ups should be expected but I am going to try and keep as many brief as possible, one requires a rebuild of some services to adjust things – which *may* take upwards of an hour of downtime to perform – working on a realistic time table for that one, but it’ll be late night & a weekend, so stay tuned.

Tonight’s should be quick and painless, around 11PM (PDT) server will be rebooted to put some changes into place, if all goes as planned (and that’s what I’m praying for) outage should only be 5-10 minutes – but should something go differently than planned – I will post an update here with more info on time-frames. Stay tuned with more – even if all goes as planned, I’ll post an update here!

[UPDATE:] Praise is back online! No issues – part two of enhancement is a little longer winded, more details will follow but for now – server is back online hopefully these tweaks will help level everyone out. Thanks for your patience and prayers!

Mixed Network Issues [Resolved]

Currently some customers are finding a bulk of FH servers un-reachable, as it stands I have mixed reports and some folks reporting everything A-OK, so something is happening somewhere along the network. Got a ticket up with the DC and working to see what exactly the problem is – I will update this post with more as I get more! Prayers and Patience appreciated!

Update: Just got news from the DC things are sorted out here’s the news I got:

There was a brief issue with one of our external network providers that affected a number of our customers. We contacted them as soon as we heard reports of customers unable to connect and the issue appears to have been corrected.

Again thanks for your patience!

Rolling Reboots & Security Updates

Working on the final schedule with the datacenter to have some hands on deck at the servers as the servers all get some security updates that recently came to light, as well as sneaking in some core software upgrades for security that were planned for later in the month – the reboots will start at 12:01AM (CDT) each night, and in the test servers we did this on it took ~60minutes max on average, however in a few servers which needed a disk check, the outage lasted 2 hours – I wish I could give exacts, but this is being done for security and stability.

Currently we have the FlockHosting server on deck first for 6/11/2010 – at 12:01AM (CDT) the process will begin, FlockHosting.com will be effectively offline – as I have more dates and servers I will post a note – some servers are newer and have these patches so they will not be effected. Stay tuned for info on when your server will have a maintenance window.

Updates Tonight

Across all servers doing some software updates, may cause brief outages (~5 minutes) as things restart/refresh with new versions, some security, some performance adjustments as well as the ground work to new firewall configurations!

If you feel your site is out for an extended period of time, please do not hesitate to open a trouble ticket. Prayers and Patience Appreciated.