FlockHosting Blog

Performance Issues

Good morning. It has been a long 24 hours trying to sort through some performance issues seeing hit largely on Lilly, other servers have varying degrees of the issues but it’s not what I aim for when I offer to host – it’s not “Oh well you are only paying $5/$10… You want performance you pay for it!” not a bait-and-switch company until you outgrow truly the limitations of Shared Hosting, it should be snappy and happy. Yesterday, it was not.

I have been monitoring increased load across all servers, and it seems something was updated and it’s not playing nice. I’ve been working to help customers with performance issues today, and some are improved, some are not, but working on the issues with software that was updated to see if we can nail it down, but this isn’t a “quick” thing to fix. I’ve stopped all but critical updates on all other servers for the short-term to avoid any other boxes getting to this level of performance loss.

Now for some of you – this REALLY isn’t good. You run a business, you are publishing, you need a quick, responsive website which doesn’t take over 60 seconds to load – and I’m not diminishing anyone else, but some of you have told me:

No Big deal, praying it gets fixed quick, don’t forget to sleep!

That’s who I’m mentioning here – but to all of you who are waiting for improvement, Moses is here to lead you to the promise land! Fresh hardware in a slightly different configuration which should help lighten the load on not just Lilly but Grace as well – and I’ll continue to monitor, and work with software vendors and hardware vendors to find a more long-term fix that holds as we tried several fixes that seemed to work, but even under slight load, things went sideways.

So if you are feeling the pain of lag and then some on your current account on Lilly or Grace, then Moses will be a live option in the morning, currently provisioning software, and making it ready to bring over some websites out of the wilderness! Those of you who already have a ticket I’ll be reaching out to as soon as the server is up with the option to move, if you don’t have a ticket open and need/want to move please do so! Easiest is using FlockHosting nameservers, I can do all the work, but if you manage your own DNS, I’ll provide the fresh IP of Moses via the ticket!

I do apologize for the issues and the time it has taken to get to here, but datacenter guys were helping, software vendors were reviewing, I didn’t want to have to move folks again if it could be avoided, but sadly looks like that’s where we stand. More updates on this post and social in the AM once I manage to get some sleep under my belt.

Friday Migrations – Church, Grace, Lilly @ 10PM (Pacific)

Days
Hours
Minutes
Seconds

Good Afternoon! 

It is time for another round of migrations this Friday for Church, Grace, and Lilly. The move should be super straightforward – if you are using your DNS you’ll need to make some changes, this includes Cloudflare users too – so without further delay here are the new IP changes, RED are the old and GREEN are new:

church.flockhosting.com
142.54.180.243 -> 173.82.245.171

lilly.flockhosting.com
23.111.146.75 -> 173.82.106.161

grace.flockhosting.com
23.111.146.78 -> 173.82.106.154

Starting at 10 PM Pacific time the server data will begin moving over, rebuilding on the new hardware – in most cases with domains using FlockHosting DNS the change should be super quick – cutting over once the moves are done within 10 minutes. Now if you are using your own DNS provider and want a similar situation then adjust the TTL column to say 500 – this varies with each DNS provider but the TTL column in most is accessible and will greatly increase the speed at which the site cuts to the new IP on Friday.

Now to clarify it’s OK to adjust the TTL now. This won’t hurt anything, but don’t change the IP till Friday at which point anytime after 10 PM will be fine.

Now as always if you have questions, concerns, or just need help on this move please don’t hesitate to leave a comment, open a ticket or schedule a call with me.

Some Updates on Projects!

Good Afternoon!

It has been a busy couple of weeks, and some things have been going on behind the scenes! What you may ask? Well, a few things are wrapped up:

  1. Full Rollout of Full Metrics Monitoring – Gives me an overview of server resources/usage and helps me plan a bit more! Also alerts me on spikes/etc. very handy tools in place!
  2. Migration of FlockHosting.com to new hardware, running smoothly!
  3. Building out John & Noah – New hardware will be noted below, but servers are still behind firewalls only viewable to me, but looking good!
  4. New Hardware Provisioning this week for Grace, Lilly, and Church!

So that’s a pretty full list! So what does that mean you to? Let’s go over it:

The Review!

#1: This is general upkeep, these new monitoring tools give me a great overview of servers, and allow me to make thresholds which alert me when say a CPU is maxed out and help get the server before it’s overloaded! Also with migrations, it’s done great to keep me aware of how fast things are going and load impacted as more users are migrated, let’s me know if more memory is needed or CPU long-term great for growth.

#2: The site had no problems, just was on a server that needed some upgrades, more of an FYI than anything, but helps keep the primary website secure, safe and running smoothly.

#3: John & Noah. What are these? John is the 4th Church Hosting server and will be the final for a while, stretching the budget a bit to build these out but I wanted one more box to really balance out hosting, some heavy hitters are on Fellowship and Church, wanting to move some sites around to allow things to run smoother for everyone, and avoid the continued load issues. Noah follows the same idea except for balancing things out from Grace & Lilly. So If your site is running a bit hot, once other migrations are done you’ll be notified and data migrated – this is a case-by-case basis, so don’t expect you will be included, but if you feel you may benefit? Leave a comment/Open a ticket and let me know.

#4: Grace, Lilly, and Church! This is the one folks have been asking about, it was mentioned and nearly a month went by without any update. The server hardware should be ready to go on Friday. I’d love to make the move on Friday if at all humanly possible, but realistically and allow things like sleep it’s going to be next Friday. So 10/19/2018 things will move off the older hardware. The move is super simple and if you have purchased your domain or use FlockHosting’s DNS you’re done. Nothing to do – if you don’t you’ll need to change an IP or two in your configuration.

All in all, this should make this month a tad busy too! BUT it should simplify things, and improve performance overall across the board! Tie in the audit I’ll be starting soon, hopefully clearing off any old accounts which missed the cancel request for clearing, it should give us a lean, mean, hosting machine 😀

So I’ll be emailing folks too regarding the migrations, but for now, that’s your quick update! Have a great rest of your week!

FlockUpdate for September 2018 (Quarterly)

 

Show Notes:

  • Unblock IP Feature
  • Hardware/Software Updates
    • Backup System Upgrades
    • Software Enhancements (NodeJS/Python Selector)
    • Fresh Network & Hardware
      • Migration of Current Servers -> New Hardware (Schedule coming soon!)
    • Monitoring/Alerting
    • Church Hosting Status
      • Migration of Church to New Hardware (Schedule coming soon!)
  • BIG Audit
    • Billing Audit
    • Services Audit
  • Thanks for watching!

 

Sunday is Here.

This is the mission-critical day for Church Hosters. Hundreds of churches all slowly waking up on Sunday for folks to tune in, download a bulletin, search for that nearby church while visiting from out of town, and maybe just email the final song list to the worship team! So it’s a critical thing! I know the Sunday morning routine (Pastor’s Kid + Music Minister for many years) 😀

So today I’ve really done everything I can to try and ensure the servers function as they should. Our friends in the UK are coming up on noon and their accounts have already surged a bit so PTL first round has taken its hit, now they’ll upload sermons and such while the East Coast of the US comes online and starts their’s here already at 6:30AM we have some load increasing but holding steady!

This will hopefully be the last of such weeks for a long time to come! Matthew has taken some of the Fellowship & Church accounts as well as picked up some more fresh churches (2 deployed last night) but I’ve done what I can to level things out – not perfect, but I pray it will do. 3:30AM here in California, and I’ve reviewed current attacks on WordPress sites adding a few new rules I’ve been testing, and tuned up performance where I can without anything too crazy.

I appreciate the prayers and patience for this day that is to come! Monday we will see a new Fellowship come online and operational! So stay tuned – it’s going to keep getting better and better! If you have any problems please open a ticket, Live Chat may say I’m up and online, but honestly, I’m not. It’s 3:30AM and I have a kiddo with a dollar ready for the offering plate! Good night! I hope you all have a blessed Sunday!

ps. I scheduled this to post later on social media, so times may not make sense. I pray I’m not up when this posts to social networks.